Refund policy
Return Policy
Important
Please read this Return Policy carefully. By placing an order with Fletcher Winter Co., you agree to the terms outlined below.
Order Cancellations
You may cancel your order free of charge as long as it has not yet been processed or shipped. Orders are generally processed within 24 hours.
Please contact us as soon as possible at:
Include your order number and clearly state that you would like to cancel your order.
Once an order has been processed or shipped, we may no longer be able to cancel it because of our automated fulfillment process.
Returns
Please contact us before sending a return so we can provide the correct instructions and return address.
Returns sent without prior authorization or to an incorrect address may experience delays or may not be processed correctly.
Return Period
You may request a return within 30 days of receiving your order.
After the 30-day return period has expired, we may no longer be able to offer a return or refund, except where required by applicable law.
Return Conditions
To be eligible for a return:
-
The item must be unused, unworn, unwashed and undamaged.
-
The item must be returned in its original condition and packaging where reasonably possible.
-
All original tags and accessories must remain attached or be included.
-
The item must not show signs of wear, washing, damage, fragrance, makeup, pet hair or alteration.
-
Certain opened or used personal and hygiene-sensitive products may not be eligible for return where permitted by law.
Sale Items
Items purchased during our Revival Sale are eligible for return under this policy unless they were clearly marked Final Sale before purchase.
Products marked Final Sale cannot be returned for a change of mind, except when an item arrives damaged, defective or incorrect, or when a return is otherwise required by applicable law.
How to Request a Return
Contact us at:
Please include:
-
Your full name
-
Your order number
-
The item you would like to return
-
The reason for the return
-
Photographs if the item arrived damaged, defective or incorrect
-
Your current contact information
Once your request has been reviewed, we will provide the appropriate return instructions and return address.
Please do not return an item to the address shown on the original shipping package unless our customer service team instructs you to do so.
Return Shipping Costs
For customer-initiated returns—including ordering the wrong size, color or product—the cost of return shipping is generally the customer’s responsibility unless otherwise required by applicable law.
If your item arrived damaged, defective or incorrect because of an error on our part, contact us so we can arrange an appropriate solution.
Original shipping charges are generally non-refundable unless the return resulted from our error or a refund is required by applicable law.
We strongly recommend using a tracked shipping service and keeping your return receipt until the return has been completed.
Return Shipping and Tracking
You are responsible for following the return instructions provided by our customer service team.
Please retain your tracking information until your return has been received and processed. If a return becomes lost in transit, tracking information may be required to investigate the delivery.
Fletcher Winter Co. is not responsible for return packages sent to an incorrect or unauthorized address.
Refunds
Once your return has been received and inspected, we will email you regarding the status of your refund.
If approved:
-
Your refund will be issued to the original payment method used for the purchase.
-
Processing times may vary depending on your bank or payment provider.
-
Any applicable refund will be processed within the timeframe required by law.
-
Your bank or payment provider may require additional time to display the refund in your account.
If you have not received an approved refund, first check with your bank or payment provider. If you still need assistance, contact us at:
Exchanges
We cannot guarantee that a replacement size, color or style will remain available.
If you would like a different item, contact us before returning your original purchase. Depending on availability, we may recommend returning the item for a refund and placing a new order.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible with your order number and clear photographs of the issue.
Once the issue has been reviewed and confirmed, we will provide an appropriate remedy, such as a replacement, refund or return arrangement, in accordance with applicable law.
No Hidden Return Fees
We do not charge additional administrative or handling fees solely for processing an approved return or refund.
Any applicable return-shipping responsibility will be clearly communicated before you send your return.
Questions
For questions about cancellations, returns or refunds, contact:
We aim to respond to all customer inquiries within 24 hours.