Privacy Policy

Fletcher Winter Co. operates this online store and website, including its related information, content, features, tools, products and services, to provide customers with a personalized shopping experience (collectively, the “Services”).

Our store is powered by Shopify, which helps us provide the Services.

This Privacy Policy explains how we collect, use, disclose and otherwise process personal information when you visit our website, make a purchase, contact us or otherwise interact with the Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact details, including your name, email address, telephone number, billing address and shipping address.

• Order and transaction information, including products purchased, returns, exchanges and shopping-cart activity.

• Payment-related information processed through our payment providers.

• Account information, including login details and saved preferences.

• Communications you send to us, including customer-service inquiries and reviews.

• Device and technical information, including your IP address, browser, operating system, device identifiers and network information.

• Website-usage information, including pages viewed, links selected and interactions with the Services.

• Marketing preferences, including whether you have subscribed to promotional communications.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to marketing or contact us.

• Automatically through cookies, pixels, analytics tools and similar technologies.

• From Shopify and other providers that help us operate the store.

• From payment processors, shipping carriers and fulfillment partners.

• From advertising, analytics and marketing partners.

How We Use Personal Information

Providing the Services

We may use your information to:

• Process and fulfill orders.

• Manage payments and transactions.

• Arrange shipping, tracking, returns and refunds.

• Create and manage customer accounts.

• Save customer preferences.

• Provide products and services requested by you.

Customer Support

We may use your information to:

• Respond to questions and requests.

• Provide order, delivery and return assistance.

• Resolve complaints and customer-service issues.

Marketing and Advertising

Subject to applicable law and your choices, we may use personal information to:

• Send promotional emails and special offers.

• Inform you about products, collections and events.

• Measure the effectiveness of advertising.

• Provide personalized content, advertisements and product recommendations.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions.

• Protect customer accounts and the Services.

• Detect, investigate and prevent fraud, misuse or unauthorized activity.

• Maintain the safety and security of our business and customers.

Legal and Business Purposes

We may use personal information to:

• Comply with legal obligations.

• Respond to lawful requests from authorities.

• Enforce our policies and agreements.

• Establish, exercise or defend legal claims.

• Support a business transaction such as a merger, acquisition or transfer of assets.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to:

• Shopify and providers that support our online store.

• Payment processors and financial institutions.

• Shipping carriers, warehouses and fulfillment partners.

• Customer-service and communication providers.

• Analytics, marketing and advertising partners.

• Information-technology, security and fraud-prevention providers.

• Professional advisors, including accountants, insurers and legal counsel.

• Government authorities when required by law.

• Parties involved in a business reorganization, merger, acquisition or sale.

Service providers are permitted to process information only for the purposes associated with the services they provide, subject to applicable agreements and law.

Targeted Advertising and Privacy Choices

We do not sell personal information in exchange for money.

However, we may use cookies, pixels and advertising partners to provide or measure personalized advertising. Under certain U.S. privacy laws, these activities may be considered the “sale,” “sharing” or processing of personal information for targeted advertising.

Where required by law, you may opt out by using the Your Privacy Choices or Do Not Sell or Share My Personal Information link available on our website.

Where legally required and technically supported, we also recognize browser-based opt-out preference signals such as Global Privacy Control.

Shopify

Our store is hosted and supported by Shopify. Shopify processes certain personal information to provide and improve the Services, process transactions, maintain security and support its platform.

For additional information, please review Shopify’s consumer privacy policy.

Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate essential website features.

• Remember preferences and shopping-cart contents.

• Understand how customers use the Services.

• Measure website and advertising performance.

• Detect fraud and maintain security.

• Provide personalized content and advertising where permitted.

You can manage certain cookie preferences through our website’s privacy settings. You may also adjust your browser settings to block or delete cookies, although doing so may prevent some parts of the Services from functioning correctly.

Third-Party Websites

The Services may contain links to websites operated by third parties.

We are not responsible for the privacy, security or content practices of third-party websites. Review their privacy policies before providing personal information.

Children’s Privacy

The Services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for only as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy.

• Maintain business and transaction records.

• Meet accounting, tax and legal requirements.

• Resolve disputes.

• Prevent fraud.

• Enforce our agreements.

The appropriate retention period depends on the nature of the information and the reason it was collected.

Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Request a portable copy of certain personal information.

• Opt out of targeted advertising or certain sales or sharing of personal information.

• Restrict or object to certain processing activities.

• Withdraw consent where processing is based on consent.

• Appeal our decision regarding a privacy request where applicable.

• Receive equal service and pricing without unlawful discrimination for exercising your privacy rights.

We may need to verify your identity before processing a request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.

To exercise a privacy right, contact us using the information below or use the privacy-choice link available on our website.

International Data Transfers

Shopify and other service providers may process personal information in countries outside your place of residence.

When required, personal information will be transferred using safeguards recognized under applicable data-protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Fletcher Winter Co.
Boston, Massachusetts, United States

📧 info@fletcherwinterco.com